info@kirnbacher-hof.de +49 (0) 7834 611 11

Imprint-Privacy-Terms

Imprint

Bollenhuthotels GmbH
Untere Bahnhofstr. 6
77709 Wolfach
Telephone: +49 (0) 7834 – 6111
Homepage: www.kirnbacher-hof.de
Managing Director: Martin Wernet
VAT ID: DE357328627 HRB 727719
Commercial Court B of the District Court of Freiburg i.Br.

Disclaimer: Despite careful control of content, we assume no liability for the content of external links.
The operators are solely responsible for the content of the linked pages.
Photo credit:
© rsester – Fotolia.com, © lily – Fotolia.com © Bernd S. – Fotolia.com, © Oleksii Sagitov – Fotolia.com
Alternative dispute resolution in accordance with Article 14 Paragraph 1 ODR-VO and Section 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr.
We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§1. GENERAL PROVISIONS

This Privacy Policy applies to users of the Website at the URL: http://kirnbacherhof.wa.profitroom.com

§2. PERSONAL DATA

Following the implementation of the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons concerning the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter referred to as “GDPR”), we inform you that:

  1. We process data for the following purposes:
    1. performance of the contract or taking action at the request of the data subject before concluding the contract (legal basis: Article 6(1)(b) of GDPR),
    2. handling inquiries (Article 6(1)(f) of GDPR),
    3. handling complaints and claims (Article 6(1)(b) of GDPR),
    4. keeping records and fulfilling legal obligations imposed on the Controller (Article 6(1)(c) of GDPR),
    5. sending a newsletter (Article 6(1)(a) of GDPR),
    6. monitoring and improving the quality of the services – requesting completion of a survey or answering some questions about the quality of the services provided (Article 6(1)(f) of GDPR),
    7. displaying personalized commercial information on social networks (Art. 6(1)(a) of GDPR)
  2. Providing data is voluntary, yet essential to use the services. In the case of expressing consent, it is voluntary and expressed by clicking the checkbox that includes the conditions of the consent granted.
  3. If a person has agreed to the processing of data (legal basis: Article 6(1)(a) of GDPR), the data is processed until the consent is withdrawn, but after this period, we have the right to archive information on who and when, and what consent was given (to establish, assert or defending legal claims). In other cases, the data is processed for the period justified by the execution of the purpose (e.g. performance of the contract, answering questions, tax regulations, etc.). The period of processing depends on the possibility of establishing, asserting, or defending claims or when data retention is required due to tax regulations.
  4. You can revoke your consent at any time. Please click on the link, or send an email to: ___.
  5. Each data subject has the right to access, correct, delete or restrict the processing of personal data, the right to object, the right to transfer data, and the right to complain with a supervisory authority.
  6. Transaction data, including personal data, are transferred directly by the user to the payment service provider.
  7. The Website visitors may fill in a form and subscribe to the newsletter and provide an e-mail address and/or telephone number for the automated contact.
  8. The Website visitors may express their consent for Us to run advertising campaigns on social networks targeted based on their email addresses.

§3. DATA RECIPIENTS

We use the services of software and ICT system maintenance companies with whom We have entered into appropriate agreements. These agreements include data processing rules and confidentiality. The data is not shared and none of these companies has the right to process the data in any other way than specified in the contract. Your data, if the company has access to it, may be processed only for the proper provision of services.

§4. COOKIES

  1. Cookies are transferred to web browsers and are then stored in the memory of devices and read by the server each time you connect to the Website.
  2. We would like to point out that storing cookies does not allow us to access your private device or read any data other than the data stored in the cookies.
  3. We use the so-called technical cookies, which enable the correct use of the message transmission and remembering your settings,
  4. and to generate simple statistics of the Service.
  5. We use cookies and data collection technologies to help us analyse traffic on the Website. This allows us to optimize its performance, improve the most popular solutions, and display dedicated messages and offers. You can consent, refuse to consent, revoke consent or manage your settings by clicking here.

General terms and conditions

What do our guests have to bear in mind when booking a hotel room?

1.If a hotel room is ordered and confirmed, a guest accommodation contract has been concluded. It does not have to be in writing. An order by telephone is sufficient. For reasons of proof, however, it is advisable to place a written order or at least to insist on written confirmation. This applies in particular to longer trips. The fax is a quick and practical tool.

2.The conclusion of the guest accommodation contract obliges the contracting parties to fulfil the mutual obligations they have entered into for the entire duration of the contract: a) The innkeeper is obliged to keep the room ready in accordance with the order. b) The guest is obliged to pay the price for the time (duration) of the hotel room order.

3.The innkeeper is liable if he cannot make the ordered room available upon arrival (e.g. overbooking, construction work, etc.). The hotelier is then obliged to pay compensation to the guest. This could be, for example, the cost of a taxi to alternative accommodation and the difference to a higher hotel room price there. The guest is not obliged to stay in a lower category.

4.The guest is liable if he does not use the hotel room he has booked (cancellation, non-arrival). He remains legally obliged to pay the price for the agreed hotel service, regardless of the reason for the impediment (§ 537 BGB). This is not a claim for compensation, but rather a claim for performance, which is often overlooked.

5.There is no legal right to withdraw (cancellation). Illness, death, car breakdowns, etc. also do not release the guest from the obligation to pay the price for the overnight stay. The situation is different if the parties have agreed to a right of withdrawal by contract or general terms and conditions (GTC). – if the innkeeper’s service is inadequate (e.g. unreasonable noise, dirt, vermin, false promises, etc.) and the innkeeper fails to meet a reasonable deadline set by the guest to remedy the defect. The guest then has the right to terminate the contract in accordance with Section 543 of the German Civil Code. - if the cancellation is accepted by the innkeeper (or his employees).

6.Other rentals Only for the period in which the hotel is fully booked (fully occupied) in this room category, the guest’s obligation to pay the amount of the income generated elsewhere for this period is waived. The innkeeper is not obliged to make any efforts to re-let the property to other guests (Higher Regional Court of Düsseldorf judgment of 2.5.91 – 10 U 191/90 -). Section 254 of the German Civil Code (contributory negligence) does not apply to the rental contract performance claim, but is assigned to the law of damages.

7.Cancellation costs
Free cancellation is possible up to 14 days before arrival.
3-13 days before arrival 50% of the booking amount
0-2 days before arrival 80% of the booking amount

In Bavaria (announcement no. 10/84 of 24.8.84) and Baden-Württemberg (announcement no. 1/87 29.1.87 Federal Gazette no. 25 p. 1178) there is also a "conditions recommendation" approved by the Ministry of Economic Affairs. The case law also sees this as such. The Higher Regional Court of Frankfurt (judgment of 29.2.84 -17 U 77/83-) and the Higher Regional Court of Cologne (judgment of 18.10.91 - 19 U 79/91 -) even assumed that only 10% of expenses were saved for overnight accommodation with breakfast.

8. Cash payment and lien The innkeeper is entitled to cash payment for all services before departure and accordingly has a legal lien on the items brought in by the guest. (This also determines the place of performance - at least for the guest who has arrived.)

9. Place of jurisdiction The place of jurisdiction is usually the location of the hotel, since even if the room is not used, the services from the guest accommodation contract (payment of the overnight price) must be provided at the location of the business (place of jurisdiction of the place of performance § 29 ZPO, § 269 BGB). Case law has confirmed this many times, for example the LG Kempten (judgment of 17.12.86 - S 2154/86-) in the case of the guest who has not arrived, who may not be treated better than the guest who has arrived.

———– DEHOGA – Hotel and Restaurant Association ———–

Cancellation policy Kirnbacher Hof voucher shop Right of cancellation
You can cancel your contract declaration within 14 days without giving reasons by means of a clear declaration. The period begins after the contract has been concluded and after you have received the contractual provisions including the general terms and conditions and all information listed below on a permanent data carrier (e.g. letter, fax, e-mail). To comply with the cancellation period, it is sufficient to send the cancellation in good time if the declaration is made on a permanent data carrier.

The cancellation must be sent to:
Bollenhuthotels GmbH
Untere Bahnhofstrasse 6
77709 Wolfach
Tel. 0049 (0) 78346111

Privacy policy

We are pleased that you have visited our website and that you are interested in our company. We respect your privacy and guarantee the protection of your personal data by complying with and implementing the requirements of data protection laws. You can visit our websites without telling us who you are. Personal data about you will only be stored if you enter it voluntarily on the website, e.g. when entering data via our contact form or registering for our newsletter.

Newsletter
If you subscribe to our electronic newsletter, we will store your name and email address for the purpose of sending the newsletter. This data is stored and used solely for the purpose of sending the newsletter. This data will not be passed on to third parties. You can cancel your newsletter subscription at any time.

Contact
You can enter your personal data on our website to contact us. Only your name and email address are mandatory details. Providing additional data can be helpful in processing your request, but is not mandatory. This data will be used and stored solely for the purpose of processing your message. It will not be used for other purposes or passed on to third parties unless you expressly agree to this (consent).

Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link. In view of the discussion about the use of analysis tools with full IP addresses, we would like to point out that this website uses Google Analytics with the extension "_anonymizeIp()" and therefore IP addresses are only processed in abbreviated form in order to exclude direct personal reference.